By Andrew McNaught and Kristen Verrastro
If your business opens its doors to the public, it has an obligation under the Americans with Disabilities Act (ADA) and other laws to make its goods and services accessible to individuals with disabilities. This includes allowing service animals access. Places of public accommodation are experiencing increasing difficulty navigating the sometimes complex interactions with customers surrounding service animals, and the legislatures of at least two very large states are taking notice.
Please join Seyfarth Shaw’s ADA Title III team members Andrew McNaught and Kristen Verrastro on Tuesday April 29, 2014 at 12:00 p.m. Central, for an insightful discussion on the rules and issues surrounding service animal access, including:
- What is a service animal?
- What questions are you permitted to ask to ascertain if an animal is a service animal?
- What are your obligations with regard to service animals’ access to your facility?
- What restrictions can you place on service animals?
- When may a service animal be excluded from the premises?
- How should you respond to complaints about service animals from customers?